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General Information & Policies

Check-In/Out Times

Check-In Begins at 4:30pm
Check-Out is 11:00am

The minimum age to check-in is 21 years old. Proof of identity will be required at check-in.

Due to high turnover we are unable to accommodate early check in requests.

Rate Policies

Credit Cards

We accept Visa, MasterCard, American Express and Discover cards.

Midweek Stays

Midweek rates apply to reservations Sunday - Thursday except for holidays or for reservations which include Saturday/Sunday.

Weekend Stays

Weekend rates apply to both nights for reservations which include Thursday/Friday, Friday/Saturday, or Saturday/Sunday combinations. A two night minimum is required on all weekends.

Holiday Stays

Holidays require a three night minimum. See below for details. No coupons or discounts apply during this time.

Holiday Dates Stay Required Season Rate
Thanksgiving 11/27 - 30 2 Night Stay Value
Christmas 12/19 - 12/25 2 Night Stay Pre-Holiday
Christmas/New Years 12/26 - 1/7 3 Night Stay Holiday
Martin Luther King Day 1/16 - 19 3 Night Stay Reg. WE/WE/MW
President's Day 2/13 - 16 3 Night Stay Holiday
Easter TBA TBA
Memorial Day TBA TBA
4th of July TBA TBA
Labor Day TBA TBA

Applicable taxes include 7.875% Sales Tax, 4% Local Taxes and Fees, and 7.25% Resort Service Charge. The service charge funds resort programs including the children's and naturalist programs, special activities, maps, shuttles, free movies, games and sports equipment rentals and guest discounts on area attractions.

Group Facilities

Planning a wedding, retreat, seminar or family reunion?
Caribou Highlands Lodge is the perfect North Shore destination, combining luxury lodging, fine amenities and meeting accommodations. Contact Group Sales at (800) 642-6036.

Deposit Policy

We require a deposit of one nights lodging plus tax and fees by credit card at time of reservation with the following exceptions.

Week stays or longer requires a 50% deposit at time of reservation by credit card. Christmas Holiday requires one night deposit by credit card at the time of reservation, with 100% payment due 60 days prior to arrival. Additional fees will be incurred if maximum occupancy is exceeded.

Rates and policies are subject to change without notice. Maximum unit occupancy allowable is indicated after each unit type in the rate chart.

Pets

There are a limited number of pet-friendly rooms available. There will be an extra charge of $35 per day per room or $70 per stay. Pets brought into non-pet rooms will result in a minimum charge of $250+tax for the infraction of the policy. Please call for availability.

Allergies

Please let us know if you are allergic to pets and we will ensure your stay in a non-pet friendly suite.

Damage and Noise Complaint Policy

At check in, we require a full payment for your stay. If you are paying for your stay with cash (and we do not have valid credit card on file), we require full payment for your stay at check-in and a $300 (in cash only) damage deposit for all units EXCEPT Executive Lodges and Poplar Ridge Homes. These units require cash damage deposit of $500. A full inventory and damage inspection is done after departure; if no damage has occurred, your cash deposit will be refunded. If we identify damage, the cash will be forfeited or the credit card will be charged for the cost of repair and replacement. If a noise complaint is received by the resort, the unit against which the complaint is issued will be responsible for the full amount of their stay, as well as any discounts or credits the resort gives to compensate other guests who were disturbed.

Cancellation Policy

If a cancellation is made 14 days or more prior to arrival on non-holiday reservations, the deposit is refunded less a $30 bookkeeping fee. With a cancellation less than 14 days before arrival, the deposit is non-refundable. We cannot accept cancellations due to weather. We do not accept cancellations via e-mail.

Cancellations for Christmas/New Years reservations after December 1st forfeit the entire stay. If cancelled prior to December 1st, a $50 bookkeeping fee is taken.

Smoking

Caribou Highlands is pleased to offer a Smoke Free Environment including all balconies and patios. A charge of $250 will be given for anyone found smoking in any unit.

Request Policy

We do our best to accommodate any room requests however we do NOT guarantee a specific bed size, location, or specific room number. We do guarantee a specific room type i.e. Villager, Poplar, Alpine Etc.

Parking

Lodge rooms and Condos are allotted one parking spot per accommodation. Town homes and Poplar Ridge Homes are allotted one to two parking spots per accommodation. There are some overflow parking spaces throughout the property. Please call the front desk with any questions at 218-663-7241.

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